Leader bio: Gil West, S.E.V.P. and Chief Operating Officer

Gil West

Gil West is Senior Executive Vice President and Chief Operating Officer for Delta Air Lines. 

Gil leads the team responsible for safe, reliable operations across the globe, including Corporate Safety, Security and Compliance; Delta Connection; Delta Private Jets; Fleet and Technical Procurement; Flight Operations; Operations Analysis and Performance; Operations and Customer Center; and Technical Operations. 

In his role, Gil’s focus is on driving innovation across the business – leading Delta Portfolio Services, which includes Delta’s portfolio of businesses and drive growth opportunities like the Delta Hangar, Technical Operations MRO services, Delta Flight Products and Delta Material Services. 

Previously, Gil served as Senior Vice President – Airport Customer Service and Technical Operations, overseeing Delta’s airport operations, customer service, contracted services, workplace safety, and operational IT strategy as well as maintenance activities, flight safety and regulatory compliance and aircraft modifications. 

After joining Delta in March 2008, Gil led the Delta and Northwest airport and customer service merger integration and helped champion customer service and operational improvements which have resulted in consistent annual ranking improvements from the Department of Transportation. 

Prior to Delta, Gil worked for Laidlaw Transit Services as President and Chief Executive Officer and held leadership roles at Northwest Airlines, United Airlines and The Boeing Company. 

Gil currently serves on the Board of Directors for Forward Air Corporation, and the Board of Trustees for Brevard College in Brevard, N.C. 

Gil attended North Carolina State University, where he earned a bachelor’s degree in Mechanical Engineering. Additionally, he received an MBA from National University in San Diego.