Kenya Airways Customer Service

Kenya Airways Customer Service | +1 (718) 719-0464


Kenya Airways is the flag carrier airline of Kenya and operates in more than 50 destinations globally. The airline prides itself on offering quality customer service to all its passengers. This article will highlight some of the key aspects of Kenya Airways’ customer service, including the different ways to contact customer service, the services provided by customer service, and tips for getting the best customer service experience.


Contacting Kenya Airways Customer Service


Kenya Airways provides several ways to contact customer service, including:


Phone: Passengers can call the Kenya Airways customer service centre on the phone numbers provided on the airline’s website. The customer service centre operates 24/7.


Email: Passengers can email Kenya Airways customer service using the email address provided on the airline’s website.


Live Chat: Kenya Airways provides a live chat option on its website, which passengers can use to communicate with customer service.


Services Provided by Kenya Airways Customer Service


Kenya Airways’ customer service provides a wide range of services to its passengers, including:


Flight Information: Kenya Airways’ customer service provides passengers with information about flight schedules, delays, cancellations, and any other information that may affect their travel plans.


Booking Assistance: Customer service helps passengers with booking, including selecting the best fares, reserving seats, and providing information about baggage allowances.


Special Assistance: Passengers with special needs, such as those with disabilities, unaccompanied minors, and elderly passengers, can receive assistance from Kenya Airways’ customer service.


Kenya Airways Customer Service


Complaints and Feedback: Kenya Airways’ customer service allows passengers to provide feedback and raise complaints about any aspect of their travel experience with the airline.


Tips for Getting the Best Customer Service Experience


To get the best customer service experience with Kenya Airways, passengers should follow these tips:


Be Polite: When contacting customer service, passengers should be polite and respectful to the customer service representative.


Be Specific: Passengers should provide specific details when making inquiries or raising complaints to enable customer service representatives to provide accurate and relevant information.


Be Patient: Passengers should be patient when waiting for a response from customer service. In some cases, it may take a while to get a response due to high call volumes or other factors.


Know Your Rights: Passengers should be aware of their rights as air travellers and the airline’s policies regarding flight delays, cancellations, and other issues. This knowledge will help them make informed decisions and raise complaints more effectively.


Take Advantage of Online Resources: Kenya Airways Customer Service provides a range of online resources, such as frequently asked questions (FAQs), which passengers can consult before contacting customer service. This will help them get quick answers to common questions.


In conclusion, Kenya Airways customer service is an essential aspect of the airline’s commitment to providing a quality travel experience to its passengers. Passengers can contact customer service through various channels and receive assistance with flight information, booking, special assistance, complaints, and feedback. To get the best customer service experience, passengers should be polite, specific, patient, aware of their rights, and take advantage of online resources.


Senior Citizen and childrens : Kenya Airways Customer Service takes special care of their senior citizens and children if they are facing any issue during their flight journey.


Pet Policy : Kenya Airways also knows the relation between passengers and their pets. So Kenya Airways provides a pet policy, if you want to travel with your pet you can use this policy.


You have to pay some extra charges if you want to travel with pets.


If you have any issues or queries related to your journey you can kindly contact us our Kenya Airways Customer Service executive they are always there for your help.



For contacting us you can visit our website or can call us at +1 (718) 719-0464 by 24*7.


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Toll Free +1(877)-619-3854