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Flexibility in times of change: Delta extends ability to rebook coronavirus-impacted travel for up to 2 years

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Amid the ongoing challenges of the coronavirus pandemic, Delta is committing the utmost care and attention to evaluating our travel waiver policies and continuing to make it even easier for customers to cancel, change or rebook travel.

Whether customers have been affected by recent schedule adjustments or want additional reassurance about upcoming travel, we’re now extending the ability to plan, re-book and travel with us for up to two years – giving Delta customers some extra breathing room.

Taking care of customers is at the center of everything we do. In these times of rapid change, we know our customers want the value of their tickets to be secure and redeemable for a longer period.

Tickets normally expire one year after purchase, but we’re providing waived change fees and greater flexibility to travel through May 31, 2022, for customers who:

  • Have upcoming travel already booked in April or May 2020 as of April 3, 2020
  • Have existing eCredits or canceled travel from flights in March, April or May 2020

Meanwhile, new tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for up to a year from the date of purchase.

For detailed terms and conditions, visit this page.

Just as our business is changing, we know that events in our customers’ lives are being changed and canceled, too. As always, we’re happy to work with customers on a case-by-case basis to figure out the best way to address their concerns.

Download the Fly Delta app

The Fly Delta app gives customers the power to book, change or cancel flights, access boarding passes, and get the latest flight notifications in the palm of their hand – no matter where their ticket was booked. Learn more.

Delta Clean providing a safe and clean environment

Delta’s highest priority is to ensure the health and safety of customers and employees.Read more about how Delta is transforming expectations for cleanliness across airports and on aircraft to deliver a new Delta Clean standard for customers.

Caring for you onboard

Delta is responding to customer and crew feedback by temporarily moving to essential food and beverage offerings on board, while also adjusting in-flight service processes on all U.S. domestic and short-haul international flights, all to reduce the number of physical touch points in flight. More information can be found here.

Fri, 04/03/2020 – 10:15