Over three days this week, 300 employee volunteers from across the company came together to deep clean 21 aircraft for customers and put the Delta Spirit on proud display for Project Delta Clean. Together.
With more than 600 parked aircraft as a result of the pandemic, Delta people are continually stepping up outside of their traditional work-roles to help the airline. The program was created to supplement Delta’s ongoing enhanced cleaning measures and ensure active aircraft are in pristine condition so that customers and crews can see an immediate difference as soon as they return to the skies – all with a little help from Delta volunteers.
While all Delta aircraft have already been through comprehensive initial cleanings, volunteers performed technical deep cleans using high-grade sanitizers, adding more rotations to the in-depth technical cleans that happen several times a year. Inside each aircraft, volunteers cleaned, scrubbed and sanitized every nook and cranny: between every seat cushion, underneath each oven and coffeepot, and more. Outside each aircraft, Delta teams lovingly polished the windows, wings and underbellies until they shined.
“This is an incredible example of the Delta Spirit,” said Eric Phillips, Delta’s Senior Vice President – Airport Customer Service and Cargo. “Seeing people from across the company come together to clean our aircraft is an embodiment of who we are and what the Delta Spirit really means.”
Showcasing how Delta’s new standard of clean is driven by employees who are committed to delivering safe experiences for customers and each other, volunteers from TechOps, Reservation Sales & Customer Care, Airport Customer Service & Cargo, and Delta’s General Offices personally ensured the safety of Delta customers, who will begin to experience the sparkling clean aircraft as soon as this week.
“We put out the registration for this event, and within an hour we had over 300 people sign up to come take part in this,” said Charisse Evans, Vice President of Customer Experience Integration. “They’re doing it all in the name of Delta; they’re doing it to support their peers. They’re doing it to make sure our customers know that we have their backs, and we are going to be clean and ready for them when it’s time to fly.”
In addition to the usual security checks to access Delta work areas, volunteers were temperature checked and required to take two online training courses prior to their shift. Job-specific personal protective equipment including bump caps, gloves, masks, safety glasses and toe protection were provided for all volunteers, and social distancing was also required. The teams behind the scenes of the project determined how many people could be on each cleaning crew, calculating how every task and lunch break could be accomplished safely.
“This is what we do. This is our culture,” said Nicole J. of Reservation Sales and Customer Care – Atlanta. “We step up when needed, and it’s all about our customers. We want them to come back, we want them to be comfortable and we want them to know that we took every measure to make sure they are safe, and our employees are safe.”
The volunteer effort, which is set to expand to other Delta hubs, is just one more way Delta continues to take care of employees and customers and is an illustration of the indomitable Delta Spirit hard at work.
Our commitment to protecting customers
From offering change-fee waivers for impacted and upcoming travel to making more space for safer travel, Delta is committed to taking steps to ensure we’re protecting customers during the COVID-19 pandemic. We’ve made numerous key changes to ensure safe travel including requiring face coverings for employees and customers, encouraging and expanding space for safer travel, reducing touchpoints on board, extending Medallion status and offering support for SkyMiles members, leading the industry to deliver a new standard of clean and more.
We will continue evaluating and adjusting while staying in close coordination with the Centers for Disease Control and local health organizations to ensure your safety. You can learn more about Delta’s COVID-19 response on Delta News Hub.