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Delta waives travel change fees for Italy and South Korea following coronavirus outbreak

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Delta teams across the world continue to monitor the coronavirus, now officially named COVID-19.

In light of updated CDC guidance, Delta has expanded its travel waiver to include Seoul, South Korea, through April 30. Delta previously issued a waiver for Shanghai and Beijing, China. The travel waiver can be found on Delta.com.

Delta has also issued a travel waiver to include destinations in Italy including Bologna, Milan and Venice through March 2 to match its partners at Air France. 

The health and safety of customers and employees is Delta’s top priority and the airline has put in place a number of processes and mitigation strategies to respond to the growing coronavirus concern.

Delta remains in constant contact with the foremost communicable disease experts at the CDC, WHO and local health officials to respond to the coronavirus as well as to ensure training, policies, procedures and cabin cleaning and disinfection measures meet and exceed guidelines.

The airline is working with customers to make adjustments to their travel plans, using codeshare partners where appropriate. 

Customers with affected travel plans including Shanghai and Beijing can go to the My Trips section of delta.com to understand their options, including: 

  • Re-accommodation to flights after April 30 
  • Re-accommodation on alternate airlines 
  • Requesting a refund 
  • Contacting Delta to discuss additional options 

Delta expects flights between the U.S. and China to remain suspended through April 30, though the airline will continue to monitor the situation closely and may make additional adjustments as the situation continues to evolve. 

For more information, visit the CDC coronavirus site.

Editor’s note: The sentence on customers’ options has been clarified to include Shanghai and Beijing.

Tue, 02/25/2020 – 12:12