The Safety of Southwest Customers and Employees are of utmost importance to all of us at Southwest Airlines. With this in mind, we have a robust group of Employees who are actively monitoring information on the coronavirus (COVID-19), with Teams across the airline that are constantly reviewing and assessing updates from agencies such as the Centers for Disease Control (CDC) and the World Health Organization (WHO). We are fully prepared to adapt our operations and procedures as necessary, with a laser focus on the situation at hand.
Find the most relevant and up-to-date information at these links:
- COVID-19 Updates and FAQs (updated regularly)
- Enhanced Cleaning Procedures
- Other questions may be found in the Knowledge Base
Can’t find what you’re looking for? Use the search bar at the top of this page or post in the Community Discussion Forums.
Please remember, as a peer-to-peer support forum, Community members aren’t equipped to assist with all issues. If you need assistance with a travel issue, please follow the instruction here on Submitting a Suggestion and/or Complaint.